Forms. Workflow. Records. Built end-to-end for the public sector.

One platform that handles the community-facing intake, the routing in between, and the auditable record at the end.

01 · Forms builder

A real form builder. No PDFs. No web devs.

Drag fields onto a canvas. Add conditional logic, multi-step intakes, file uploads, and accessibility automatically. Publish to your portal or share a link.

• Conditional fields: Show or hide based on prior answers, dates, or values.
• Multi-step intakes: Break long forms into wizard pages with progress.
• Multilingual: Spanish, Mandarin, Vietnamese, and 30+ more, side-by-side.
• Accessibility-aware defaults: Keyboard navigation, screen-reader patterns, and high-contrast support built in.
• Version control: Every form revision is dated and recoverable.

Fields

• Short text
• Long text
• People
• Date / time
• Conditional
• Upload
• Address

FORM: Permit Application · Step 2 of 4
Project details
Application type
New residential permit
Property address
1400 Market St, Philadelphia, PA
Project scope
Single-family ADU, 640 sqft
Estimated value
$84,500

02 · Workflow engine

Routing rules in plain language.

Tell Sivil what should happen when a form is submitted, a field changes, or an SLA is approaching. Sivil enforces your operating procedure 24/7. No scripts, no zaps.

• WHEN/THEN rules: Triggered by submissions, field changes, schedules, or SLAs.
• Auto-assignment: Assign by form, case, and/or staff member: by role, queue, or workload-balanced rotation.
• Notifications: Email, SMS, Slack, Teams. Templated and audited.
• SLAs that watch themselves: Statutory clocks, business-day math, holiday calendars.
• Sivil AI assist: Describe what you want in plain language, and Sivil drafts the routing rule for review.

Routing rules · Permit Application
4 active

• WHEN Form submitted via portal THEN Auto-assign to Building intake queue
• WHEN Estimated value > $50,000 THEN Require plan review, notify reviewer rotation
• WHEN Days open > 14 and status = Received THEN Escalate to supervisor, post Slack alert
• WHEN Status changes to Closed THEN Generate permit PDF, lock record

03 · Records & reports

Every submission is a defensible record.

A timestamped, attributed history of every form, comment, and status change. Build dashboards on top. Export for council, FOIA, or audit without leaving the system.

• Activity log: Who did what, when. Immutable. Exportable.
• Saved views: Filter, group, and pin per role or per investigation team.
• Dashboards: Public-facing or internal-only, scheduled exports.
• FOIA-ready exports: Redactable PDFs, CSV, JSON, and BI dataset connectors.
• Retention policy: Per-record-type retention with legal-hold override.

Insights · Department overview
Q1 2026 · Permit Applications

• Avg time to assign: 3.2 d↓ 8.4 d
• Applications over SLA: 4↓ 11
• Top permit type: Residential
• Submissions / week: 82↑ 14

04 · Public portal

A residents-facing portal in your agency's name.

Stand up an agency-branded site where residents submit forms, look up their tracking number, and read public dashboards. Configurable from the dashboard. No DNS-juggling required.

• Your brand, your domain: portal.youragency.gov. Logo, palette, hero copy, all yours.
• Tracking lookup: Every submission gets an SE-XXX number residents can check.
• Multilingual prompts: Auto-translate or curate per-language.
• Accessibility-aware: Mobile-first layout, keyboard navigation, and submit without JavaScript.
• Public data dashboards: Surface aggregate stats to residents, automatically.

Integrations

Plays well with your existing stack.

SSO and identity sync, mapping, document signing. If it's already in your IT environment, Sivil can pull from it or push to it.

• Microsoft Entra ID: SSO + provisioning
• Okta: SSO + SCIM
• ArcGIS: Map data
• DocuSign: Final report signing

Security & compliance

Built for the procurement bar agencies actually have to meet.

Sivil is hosted in AWS GovCloud (US-only), audited annually to SOC 2 Type II, and engineered against CJIS handling guidance. We sign MSAs that public-sector legal teams can take through review without a stack of amendments.

• CJIS: CJIS-aligned criminal-justice data handling
• SOC: SOC 2 Type II audited annually
• GOV: AWS GovCloud US-only hosting

See it on your own forms.

In 30 minutes we'll rebuild one of your existing intakes in Sivil live, with your team in the room.